This was sent to me back on the 22nd December.
December 21, 2017 — Primal Pet Foods of Fairfield, California, is voluntarily recalling specific lots of 5 of its freeze-dried poultry products because their grind size exceeds the ideal size of ground bone to be fed to dogs and cats.
What’s Recalled?
Affected products include Primal Canine and Feline Freeze-Dried Poultry Formulas.
Click here for a more readable copy of the following list of recalled products.
Company Comments
Primal has posted the following comments about this recall on its website:
- This is a Primal production specification issue – it poses absolutely no risk to human health.
- We have very precise requirements as to how our foods are to be produced so they preform optimally.
- We require our meat and bones be ground down to a coarseness of 1/8″
- Over a single production run, the wrong grind plate was used and the product was ground at 1/4″ coarseness, which is a 1/8″ variance to our specifications.
- We became aware that food produced over a single production run did not meet our precise specifications and may not preform optimally, particularly for small dogs and cats.
- We are not comfortable having product in the market that doesn’t meet our precise specifications and deliver optimal experience to the consumer and pet.
- This decision is entirely voluntary and the FDA is not involved at all.
What to Do?
The company asks that affected products be returned to the Primal retailer from where they were originally purchased for full credit.
Those unable to return the product directly to the retailer are invited to contact Primal Customer Service at 866-566-4652 extension 2 or by email at support@primalpetfoods.com
U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.
Or go to http://www.fda.gov/petfoodcomplaints.
Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.
Get Dog Food Recall Alerts by Email
Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s emergency recall notification system.
Hope this helps!
Learning from Dogs 
Thanks, Paul!
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My pleasure, Susan.
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A good shout out for those affected Paul. Hope you are continuing to heal my friend.. Well wishes being sent.. Have a great new Week. 🙂
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And being received! Thank you, Sue. Had a rough weekend but so far today off to a good start! Just as the hospital warned me. You, too, have a good week. 😍
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Keep resting, Healing and I am most definitely still sending.. 🙂
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Big hugs you lovely lady!
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Thank you for your notice of this Paul! We haven’t been using Primal lately but the dogs are often on the frozen stuff and I was just thinking about picking up a bag of freeze-dried food for Charlie as it seems Callie can’t handle the raw anymore. Guess I’ll be waiting a bit! Reblogging and sharing – I assume you don’t mind 🙂
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Molly, of course not. Anything that gets published here may be republished by you! I publish under a Creative Commons Licence.
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Reblogged this on Callie's Wag and commented:
BEFORE YOU WORRY TOO MUCH – this is a voluntary recall and does not involve anything that has made dogs sick. Still, I would like to share, particularly as a frequent user of Primal products.
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Super job!
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As always, thanks for this useful info, Paul.
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Make that…thanks for sharing this useful info. Ugh. My fingers obviously have a mind of their own. 🙃
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😉 Now corrected!
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