A delightful trawl by Neil Kelly through the call centre industry.
Are there any more annoying phrases in the English language than “your call is important to us“, or “we are experiencing particularly high call volumes“?
In 2007 companies worldwide spent some $280 billion on outsourced call-centre services, according to NASSCOM, a call-centre trade group in Delhi. Much of India’s call-centre industry, which employs roughly 300,000 agents, is located outside the ring road that encircles Bangalore, in a string of smart new business parks with tidy lawns and private security. Were it not for the stray dogs, a visitor could be forgiven for mistaking the area for Silicon Valley.
Meanwhile in Australia …
Meanwhile …… back in Wales in the United Kingdom … listen to this call centre handling a complaint from an ASDA customer – listen right to the end!
Thanks to David from neatorama.com I was able to put together a medley of hold music and without resorting to The Four Seasons! Hope to have The Top Twenty Hold Music Songs out in time for Christmas.
Click on this link hold music medley to listen to that medley.
Finally, you may be interested in reading Your Call Is Important to Us: The Truth about Bullshit by Laura Penny which is available as a free eBook here.