Dogs are animals of integrity. We have much to learn from them.
Tag: customer service
Sent in by an old friend back in the UK.
I became confused when I heard the word ‘service‘ used with these agencies:
Banking ‘Service‘
Postal ‘Service‘
Telephone ‘Service‘
Pay TV ‘Service‘
State & Public ‘Service‘
Customer ‘Service‘
Bureaucratic ‘Service‘
This is not what I thought ‘Service‘ meant.
Then I visited my uncle, he’s a farmer, and he hired a bull to ‘Service‘ his cows. Suddenly WOW!!! It all came clear. Now I understand what all those agencies are doing to us!
Pizza and a business plan
Here is a wonderful story of craftsmanship in the modern age and its interaction with business expectations. There is a very small, but reportedly excellent, pizza place in Chicago called “Great Lake”; and I learnt about it when a friend referred me to an article about its culture, its success and the consequences published by the New York Times.
The effect of extremely good reviews has been that they have been overwhelmed by demand and some customers have reacted unfavourably as a result. I think that they should stick to their guns and not compromise their principles and standards. However, this does not mean that they could not be doing some other things too!
There also seems to be an interesting systems story here! Continue reading “Craftsmanship and business in the modern age”
Learning from Dogs 