How can we help you?
In a reversal of business models which are all too common, Ten UK sets out to help customers: what a novel idea!!
The following video describes the need to recruit and train staff who understand the real value and expectation behind asking:
What do you want in the context of … ?
Alex Cheatle describes what they do and how they do it.
Read the article on Real Business here.
By John Lewis
Learning from Dogs 
“Hire the attitude, train the skill” – just to say that I love this soundbite. The fact that I haven’t heard it before possibly betrays my ignorance, but it is a beautiful idea to try to get across to business students, whom I used to teach ….. for skills without “attitude” – which I interpret as integrity, honesty, commitment to the team and to wider society – are not what is going to create that better society we dream of.
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Yes, Chris, the concept seems to be quite generally applicable.
Too often these days, people are driven by the visible and the static while ignoring the invisible and the dynamic. For example, skills are visible; you can list them on a Curriculum Vitae and recruiters can categorise and search based on them. This is not so easy with attitudes.
More importantly, as Alex Cheatle points out in the interview, the dynamic aspects are fundamental; it takes a long time to change attitudes, and much less time to change skills. So the effectiveness of applying any skill is founded on the underlying attitude of the person. (“With power comes responsibility” and all that.)
Too often we ignore rates of change at our peril: to base something which changes slowly on something which is unstable is like building a house on sand … it had better have integrity!
John
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