Are you there, but not present?
Communicating effectively means being totally mentally connected.
I have been working with a client recently through a very tough performance improvement plan.
As part of the plan, my client had to be videoed working with people in his workplace. I had to observe the video and then give feedback on it.
He seemed very efficient and made notes whilst he worked with each person. Occasionally though, something didn’t seem to be quite right. When I watched more closely I realised what was wrong. He wasn’t present. He wasn’t really connecting with the people he was working with.
It made me reflect on how much more effective he would have been if he had been able to connect with these people? I wondered if he was even able to understood about being present and what that meant?
By Jon Lavin
Paul Handover
